5 Low Hanging Fruits that will Supercharge your IT

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Sometimes with technology it’s difficult to know where to start, let alone where you’re heading. For a lot of companies, IT is something that is seen as a necessary evil to “make things work”, but done correctly, your IT can be a business enabler that can support all other functions and supercharge your productivity.  Here are 5 “low hanging fruits” in the world of IT that will supercharge your business…

 

1. Cloud technology 

To non-technical people, the “cloud” is a concept shrouded in mystery. To some, it’s a thing we store stuff in – like family photos and documents. Look a bit further and cloud technology can really benefit your business.

Today, there are a huge variety of cloud-based systems available to businesses.  This means software that is accessed remotely using a network connection, rather than stored on a local computer. Programs such Microsoft Office 365, and Skype for Business are examples of such cloud software.

The advantages of this approach are vast – such as removing the need to physically update to the latest software version, online document storage and sharing across employees, real-time instant messaging and shared calendars and project management systems.

Cloud technology allows your employees to be online and connected, everywhere, anytime, and regardless of device.

 

2. VOIP phone systems

A phone is a phone, right?  Landline devices allow you to make and receive calls, take voicemails, and even transfer to another colleague on the same company network – no need to re-invent the wheel… Wrong!

With modern voice over IP (VoIP) phone systems, employers can enjoy substantial cost savings over traditional landline-based networks.  VoIP systems use the internet in place of the landline to operate your company’s phone system.  Aside from cost savings, this approach comes with a variety of other benefits – such as clearer voice audio (think DAB vs. analogue radio); better accessibility to the network – no more patching and node rooms; and upgrades and extra features such as video chat, file exchange, three-way conversations and more.

Time to re-think the traditional landline…

 

3. A mobile responsive, SEO optimised website 

The company website is your shop window to your products and services, so why do we still see so many websites that are stuck in the dark ages?

The modern customer is a multi-device owner and expects an optimised user experience regardless of device – be it desktop, mobile or tablet. Your website should, as a bare minimum, be responsive to all device types.  Google and other search engines penalise websites which are not responsive, meaning they appear lower in the search engine results – all the more reason to make the change.

Speaking of search engines, another fundamental flaw in many websites is poor search engine optimisation (SEO). Basic developments such as correctly used page titles and meta data, considered use of keywords and a fast loading speed can really help you appear in a nice high position in those all-important search engine results pages and allow your prospective customers to find you easily.

 

4. Fibre network connectivity 

Almost the definition of a “low hanging fruit”, especially in the world of technology, your connection to the internet is in today’s world one of the most fundamentally important things you can do to optimise your company’s efficiency.  Businesses have so many dependencies on their network and connection to online services such as email, file exchange and finance systems that it is baffling that some companies still have not upgraded to the fastest possible fibre connections.

In simple terms, speed up your network, reduce unnecessary wait time and delays, and increase business productivity and efficiency!

 

5. Proactive monitoring 

This one might not be so obvious to many, but sometimes it’s best that the technical problems are left to the experts.  Proactive monitoring of your IT systems enables technology companies to set-up alerting systems that keep an eye on your network and can actually identify and solve problems before they have an impact on your business.

This approach allows business managers to manage their business without having to spend time and resource fixing IT problems.

 

Interested in any of the above?  Dynamic Edge are experts in transforming company IT systems to increase business efficiencies and generate real ROI from technology. contact us to find out more and discuss your IT goals.

A day in the life of a Regional Manager

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Kicking off a new “a day in the life of” series, we’re introducing you to Tristan, who is the Regional Manager for Dynamic Edge South. Find out what Tristan’s most impactful IT change made was, his nerdiest confession and more…

Data security 101: Steps you can take now to keep your data protected

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2018 is an important year for data security. The General Data Protection Regulation (GDPR) signals a worldwide step-change in the way organisations must handle personal data.  Data protection regulation and sanctions have never been higher, and companies must now act to ensure their data security is up to the new standards, or risk hefty financial and reputational penalties.

So what fundamental steps can you take now to help towards data security?  We’ve pulled together five things you can do now to keep that valuable personal data safe:

 

1. Delete data

This one sounds obvious, but it’s also one of the most effective.  If you’re storing enough data to run a small server farm, you might want to ask yourself – “how much of this do I actually need?”. One way to keep personal data secure is to simply get rid of it, especially if the data is old, has served its purpose, or is no longer relevant.

Encourage your staff to go through their own user accounts and tidy up any personal data contained within.  Get them to delete data that is no longer useful and move sensitive personal data into password protected folders or locations. For larger companies or those that have been operating for a long time, you will be amazed at the amount of sensitive data that can be found buried deep within the company network but is yet open to multiple users.

A full system clean-up is a good idea, and a great place to start on the road to data security.

 

2. Limit data portability / transfer securely

Have you ever sat down and mapped all the data streams coming into, and leaving your company? Chances are you probably haven’t. The fact is, most modern companies have many data sources entering and exiting their network daily, and one thing to keep in mind when striving for data security is limiting these sources on a need-to-access basis, especially when they contain personal data.

Limiting access is fine, but what about the transfer itself?  If sending data on a regular basis using file transfer, make sure you use a securely encrypted transfer (SFTP) which is far more difficult for hackers to gain access to than standard FTP.

 

3. Maintain a data register

Building on the point above, and in addition to keeping a map of data streams, it is advisable to create and maintain a data register.  This critical document should be maintained on a frequent basis by all key staff and contain information on what data is stored, where it arrives from and goes, how it is stored and for how long.  Finally and importantly, why is the data stored – i.e. for what purpose will the data be used?  All of these questions can help to keep an accurate eye on data security, and even mount a solid defence should the worst happen and your company is being audited by Regulators.

 

4. Monitor data access and report breaches immediately

IT companies such as Dynamic Edge can work with clients to create proactive data monitoring systems which are designed to alert key staff in the event of breaches or unauthorised access to personal data.  GDPR-ready companies already have measures such as this in place, allowing them to act quickly when data is compromised.

It is now a legal requirement to report data breaches to the Regulator immediately, without delay, and when audited, it will work in your favour if you have proactive monitoring information in place and are reporting the situation fully equipped with the core information behind the breach.

 

5. Update and act upon your privacy policy

You know that little link at the foot of every webpage that’s barely ever clicked and read even less?  Well, that just became a lot more important with the emergence of GDPR.  Your privacy policy is your company’s “agreement” with its data subjects and GDPR states that all subjects must now clearly opt-in to have their data processed by your company.

A good privacy policy should clearly tell subjects how their data will be used, who will be processing it and have access to it, and for what period it will be retained. The latest data security regulations also state companies must respond to subject “access requests” within a set period with all information processed on the subject.  Subjects also have the “right to be forgotten”, where there must be equal or lesser effort attributed to having their data removed from the company database than added to it.

Of course, the above steps are just scratching the surface on the path to complete data security. Dynamic Edge are data security experts and can help you map out a data security strategy that fits with your business goals.

 

Contact us and we’ll arrange a coffee with you to chat through existing case studies and how we might help you.

Job Alert – Senior Systems Engineer, DE – Aberdeen

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We are looking to recruit an experienced full time Senior Systems Engineer to join our team in Aberdeen.   

Senior Systems Engineer

 

Job Summary

Dynamic Edge Solutions are looking for an enthusiastic, self-motivated, Senior Systems Engineer to join our 2nd Line Team in Aberdeen. The role will include Proactive and Reactive Helpdesk Support, Client Site Visits and Project Work. The right candidate will have strong Desktop and Server experience.

This is a customer-facing role which offers a great deal of mentoring from experienced engineers and customer support personnel as well as development possibilities.

 

Responsibilities and Duties

To respond and service 2nd and 3rd line Helpdesk support calls at Desktop and Infrastructure level, including Comms Technologies, based in the Dynamic Edge Solutions’ Aberdeen office

Identify and solve 2nd and 3rd line Desktop and Infrastructure problems

Work with more experienced engineers to troubleshoot issues prior to escalation

Escalate tickets according to process

Visit client site and represent the company, providing an onsite IT presence for support issues and to build a client relationship

Proactively recommend maintenance and improvement tasks for clients where relevant

Plan and implement infrastructure projects whilst liaising with Technical Business Manager and Service Delivery Manager

Participate in 24/7 on-call standby rota for customer support

Ensure documentation is maintained and accurate

Work with all other areas of the business as required

To carry out other duties as required by the role

Qualifications and Skills

Required general skills include:

Excellent customer service skills; face to face and remotely

Must show initiative

Team player

Problem solving

Excellent written and spoken English

Eligible to work in the UK

 

Required technical skills and experience include:

Experience of working on a 1st, 2nd line Helpdesk

Desktop Support (Windows 7 to 10)

Desktop Builds (Windows 7 to 10)

Remote Desktop Support (Windows RDS, Citrix etc)

Server Administration (Windows Server 2008 to 2016)

Server Builds (Windows Server 2008 to 2016)

Active Directory Administration

Network Storage Administration

Basic Network configuration and troubleshooting (strong experience in this area is desirable)

Infrastructure Support (at least 2nd line skill level)

Ability to provide extensive Infrastructure Support with guidance from specialist 3rd line engineers

Office 365 (particularly Exchange Online and Sharepoint Online) experience is desirable

SIP Telephony experience is desirable

Infrastructure Build experience is desirable

Benefits

Generous pension scheme

Access to company car for business use

City wide parking permit for use on personal car

Annual team-builder trip

Strong mentoring culture within business

Salary is dependant on experience.

 

Job Type: Full-time

 

Salary: £25,000.00 to £35,000.00 /year

 

Required licence or certification:

 

UK driving license

 

To apply, please send us an email telling us a bit more about you

with a copy of your CV to hello@dynamicedge.co.uk