Job Alert – IT Systems Engineer, DE – Aberdeen

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We are looking to recruit an experienced full time IT Systems Engineer to join our team in Aberdeen.   

 

IT Systems Engineer

 

Job Summary

Dynamic Edge Solutions are looking for an enthusiastic, self-motivated, Systems Engineer to join our Helpdesk and Field Engineer Team in Aberdeen. The role will include Proactive and Reactive Helpdesk Support, Client Site Visits and Project Work. The right candidate will have strong Desktop experience and at least moderate Server experience.

 

This is a customer-facing role which offers a great deal of mentoring from experienced engineers and customer support personnel as well as development possibilities.

 

Responsibilities and Duties

  • To respond and service 1st and 2nd line Helpdesk support calls at Desktop and Infrastructure level, including Comms Technologies, based in the Dynamic Edge Solutions’ Aberdeen office
  • Identify and solve 1st and 2nd line Desktop and Infrastructure problems
  • Work with more experienced engineers to troubleshoot issues prior to escalation
  • Escalate tickets according to process
  • Visit client site and represent the company, providing an onsite IT presence for support issues and to build a client relationship
  • Proactively recommend maintenance and improvement tasks for clients where relevant
  • Be involved in infrastructure projects under supervision of more experienced engineers, the Technical Business Manager and Service Delivery Manager
  • Participate in 24/7 on-call standby rota for customer support
  • Ensure documentation is maintained and accurate
  • Work with all other areas of the business as required
  • To carry out other duties as required by the role

Required general skills include

  • Excellent customer service skills; face to face and remotely
  • Must show initiative
  • Team player
  • Problem solving
  • Excellent written and spoken English
  • Eligible to work in the UK
  • Required technical skills and experience include:

Technical Experience required

  • Experience of working on a 1st, 2nd line Helpdesk
  • Desktop Support (Windows 7 to 10)
  • Desktop Builds (Windows 7 to 10)
  • Remote Desktop Support (Windows RDS, Citrix etc)
  • Server Administration Desirable (Windows Server 2008 to 2016)
  • Server Builds Desirable (Windows Server 2008 to 2016)
  • Active Directory Administration
  • Network Storage Administration
  • Basic Network configuration and troubleshooting
  • Infrastructure Support (at least 1st line skill level)
  • Office 365 (particularly Exchange Online and Sharepoint Online) experience is desirable
  • SIP Telephony experience is desirable
  • Infrastructure Build experience is desirable

Benefits

  • Generous pension scheme
  • Access to company car for business use
  • City wide parking permit for use on personal car
  • Annual team-builder trip
  • Strong mentoring culture within business

Salary is negotiable and dependant on experience.

Job Type: Full-time

Salary: £25,000.00 /year

License or certification:

  • Driving License (Required)

 

To apply, please send us an email telling us a bit more about you

with a copy of your CV to hello@dynamicedge.co.uk

In what locations are Dynamic Edge based…?

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Recently we were asked by a potential client to outline the locations where Dynamic Edge are currently providing IT services. We are proud to be based in locations up and down the UK, with four offices located in Aberdeen, Inverness, Dundee and London. This strong network of locations allows our expert team to be on-hand to service clients all over the country, north and south of the border.

We designed the above heatmap which features the postcodes of all Dynamic Edge clients, and marks them across the UK. We’re continuously expanding our team, service offering and client portfolio – if you’d like more information on how we can become your trusted IT partner – Contact us today.

How a new website can help your business grow…

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Your website is your 24/7 shop window, make it attractive and easy to use!

In the “always-on” connected world we live in, consumers expect to find information quickly and easily, and this includes your customers and potential customers!

One of the most effective ways you can help potential customers find out information about your business is through a website. Business owners should consider their website as their “online shop window” – a place where people can get a first impression of your company and its services. Perhaps equally as importantly, a website is always available, meaning that it can help you to promote your business any time of the day, or day of the week.

But how can you make improvements to your website that help your business grow, and what are they key changes you can make? We’ve set-out a few tips that will help make your online shop window attract potential customers:

 

Make it SEO friendly…

This is an essential for any website. If the website is your shop window, the search engine is the sat-nav to your shop. SEO stands for “search engine optimisation” and the websites that appear as the first result on Google are very well optimised for search. Make sure you identify which keywords your customers will use to search for you and adapt your site content and data to match these searches.  It’s not just about keywords, however.  Things like site speed, mobile device responsivity and page headings are all important. Make this a priority!

 

Adapt for mobile users

Building on the SEO point, mobile responsivity is a crucial factor in an effective website. It’s a well reported fun fact that more people now own a smartphone than own a toothbrush, so your website absolutely must render well on all mobile devices to ensure a fluid and easy to navigate user experience. Just ask yourself, would you persevere to find out information about a company on a website where you had to “pinch and zoom” on every page?

 

Consider video and rich media instead of text and documents

Nowadays we are inundated with content vying for our attention – from social media feeds to YouTube videos, NetFlix to emails and calendar. Your online customers are more time starved than ever and want to receive the core information on your business quickly and easily.  Chances are they would prefer not to read a long PDF filled with product technical information.  Instead, users are far more engaged with short, snappy video content, image galleries, and concise, bullet point style text.

 

Create clear call to actions 

Online visitors to your website appreciate some guidance. Your website should be designed in such a way that it guides users to a specified call to action – whether that be a contact button, adding a product to basket, or a newsletter sign-up.  With this approach in mind, your online shop window will start to work for you, and become less of a series of pages of information and more of a “digital store” in its own right.

 

Use your analytics data for consistent improvement 

Making all these changes to your website is great, but how do you know if it’s even working? The key is to integrate and consistently review your online analytics suite.  The industry standard analytics package is Google Analytics and for good reason. Analytics can tell you basic information like how many people are viewing your website, where they are located, which pages they are viewing and for how long. Taking this one step further, you can set-up your analytics to tell you which buttons are being clicked, how much money you are making from online sales, how many site visitors are “converting” to into customers and what products they’re buying and for what average order value.

 

Contact us today to discuss how Dynamic Edge can build you a beautiful and effective new website