How IT has changed in the last ten years…

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At Dynamic Edge, we have been providing clients with expert IT support for over ten years, and in that time it is amazing how much technology has changed and advanced. Here are some of the biggest changes that have happened, and how we use them to benefit our clients:

Cloud computing – Now we’re all connected, synchronised, and mobile.

From a business context in particular, the general introduction of cloud technology into the workplace has been a massive game-changer. Dynamic Edge have always been at the forefront of the cloud movement, with Microsoft naming us as their first partner to strategically lead with their cloud technologies way back in 2010.

Cloud has changed everything in IT. Microsoft Office 365 for example means employees are no longer “bound” to their desks, with file and device synchronising, automatic software updates and team collaboration now a very normal way of working. Cloud has enabled people to be more free when it comes to technology – storing precious memories such as photos, creating and streaming music playlists, watching online videos and collaborating on team presentations in real-time – cloud is a true game-changer!

The smartphone – From humble beginnings we’re now constantly attached to our personal in-pocket smart devices.

Mobile phones and those connected to the internet go back a long way further than ten years – for example some of the first mainstream Nokia phones were rolled out in the UK in the late 1990s and early 2000s, and in the immediate years that followed we started to see these phones become connected (using WAP) to the internet. The big change came in 2007 when Apple launched the first iPhone, and suddenly there was a ‘boom’ in the new and exciting world of “smartphones”.

Now 12 years on from the iPhone launch, there is an app for pretty much everything, people are connected in more ways than ever, and the lines between home and workplace have never been blurrier – you can now email your boss, organise your team’s projects and watch a YouTube video all on separate apps on the same handy device (oh… and you can still make a phone call, too!).

The internet of things (IoT) – Our everyday lives have never been ‘smarter’.

Ten years ago if someone told you that you could answer your doorbell ringing from the Costa Del Sol, order a pizza to your house through a simple voice command, or control almost every aspect of your home or office using an integrated app through any number of mobile devices you would probably think “impossible!” – the reality is that this is happening, and has been for years due to advancement in apps, smartphones and cloud technologies and is collectively known as “the internet of things” (IoT).

Through the advent of devices such as Amazon’s “Alexa” and Google’s “Home” we have slowly been welcoming the concept of IoT into our everyday lives – and this applies both personally and professionally. Companies can now control all manner of processes, machinery and technologies through smart-enabled devices and applications and this trend has been growing and will continue to grow in the years to come as we adopt more machine learning and artificial intelligence solutions.

Speed – Superfast connections are now commonplace.

The foundation of change for all the aforementioned technologies in the last ten years surely has to be the rate in which connection to the internet has sped up. In this time we have seen smartphones now receiving mega-fast 5G connectivity, ultra-high-definition content streaming through business-grade fibre connections and files which would have a decade ago taken many hours to download, now arriving on your device in seconds.

Dynamic Edge has always been at the forefront of these changes and has successfully lobbied for fibre connectivity in some historically low-speed geographical areas – meaning businesses in these areas are not at a competitive disadvantage with others across the country.

The rise of the data companies – Google, Facebook, Amazon, and Apple hugely influence our personal and professional lives.

In 2017, The Economist published an article stating that “data is now more valuable than oil”. This view underlines the rapid change in a short space of time when it comes to technology. Amazon is now the world’s most valuable company (closely followed by Microsoft and Apple), and almost all of the digital advertising spend worldwide is spent on one of Google or Facebook’s platforms.

The way companies process data has fundamentally changed also, with the introduction of GDPR in 2018 placing far more attention on the privacy rights of the consumer, and the protection of company data has never been so important as it is today.

Dynamic Edge have helped clients become compliant against crucial data protection legislation and offer comprehensive, secure data back-up and recovery solutions for businesses of all sizes.

At Dynamic Edge we continue to enjoy introducing clients to the latest in technology solutions to increase business efficiencies. Contact us today to see how we can help your business up its technology game: www.dynamicedge.com/contact-us

Dynamic Edge achieves ISO 9001 Certification

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The team at Dynamic Edge is delighted to announce the company has been awarded ISO 9001: 2015 certification from Lloyd’s Register, further highlighting our dedication to quality assurance in everything we do.

Internationally-recognised, ISO 9001 is the demonstratable commitment to the highest of standards of quality and is the preferred solution for more than one million organisations in around 175 countries.

Commenting on the accreditation, Dynamic Edge CEO Rob Hamilton said: “It is a testament to the hard work of the Dynamic Edge team and our commitment as a business to the highest and consistent standards of quality in IT support services that we have achieved this ISO 9001 certification.

“Across all of our UK offices we strive to maintain a level of service that supports the needs of our client base at the high standards that they have come to expect over the years – this new certification underlines this ethos.”

Relevant to all types of businesses, ISO 9001 provides a solid foundation by using a core set of quality principles that are consistent across the standard. The process towards meeting the standard criteria is justifiably stringent, with organisations being required to undertake independent compliance audits on systems and processes. Further, companies working towards ISO 9001 must undertake training, system gap analysis and be assessed for technical expertise within their business area.

Dynamic Edge provides IT support from offices in Aberdeen, Inverness, Dundee, Stirling and Guildford – get in touch today to find out how we can help.

Why should you move your IT to the cloud…?

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At Dynamic Edge we have been providing IT support all over the UK for over a decade, and in that time a lot has changed in the world of technology.  Undoubtedly one of the biggest changes in this time has been the emergence of cloud technology.

 

If you look around at your everyday life, it is quite apparent that cloud-based technologies have a major bearing on many of the tasks you undertake day-in, day-out. Cloud has changed the way we operate by introducing modern conveniences, for example:

 

  • Online photo and video storage
  • TV and movie streaming services
  • Device recovery back-ups
  • Online gaming services (for example Xbox Live)

 

While this is fantastic for general consumers, we are always looking at ways in which cloud services can improve our clients’ business. There are too many ways to list, but here are some of our biggest reasons why you should move your company’s IT to the cloud:

 

It’s cheaper!

OK, the word “cheaper” is subjective based on exactly what kind of services you decide to use, but in our experience clients who migrate to the cloud save money!  Typically these savings can be achieved on things like software upgrades (such as Microsoft Office), flexibility of services and accessibility of applications on any machine with an internet connection.

 

Remote and efficient working

Cloud solutions by nature are accessible on the move and are device agnostic.  This means that your employees can gain access to things like instant messenger, file sharing, video conferencing and project management tools wherever they are in the world and on any connected device.  Gone are the days where the workplace was based at a fixed desk. Microsoft’s Office 365 has a fantastic application for this called Microsoft Teams, which has at the time of writing amassed over 13 million daily active users.

 

Data security

Companies who utilise cloud solutions will benefit from the security of automatic data back-ups. This means that even in the event of a hardware catastrophe on site, your company data can be recovered with ease from dedicated cloud-based servers.

 

Digital agility

Organisations who adopt cloud technologies can adapt more quickly and act more nimbly than their competitors who devote their IT resources to maintenance of physical infrastructure.

 

Scalability

Is your company growing fast or does it have seasonal spikes in technical infrastructure demands? Cloud infrastructure scales alongside demand to ensure your busiest time doesn’t become your most technically challenging and supports fluctuating workloads.

 

Is it time for your company to move into the cloud?  Dynamic Edge have integrated and supported hundreds of clients in this process.  Contact us today to discuss how we can help you too.

 

Introducing DEBS – the new Dynamic Edge Billing System

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At Dynamic Edge, part of our mission is to make our clients enjoy greater levels of efficiency when it comes to technology.  That’s why we have sat back and looked at the way we invoice clients for two of our core services – internet access and voice solutions.

 

Historically the process of passing on charges for these crucial services to our clients has been somewhat laborious to say the least – on average our teams would take around 2 days every month to accurately determine the costs that clients were owe.  This process involved downloading call detail record (known as a CDR) which contains details of every call made, the duration, who the call was to/from, and the associated cost.  The record had many tens of thousands of lines and as such, getting into a presentable format that could be sent out to clients was a massive challenge. To combat this, Dynamic Edge had to invest in a 3rd party billing platform that would help to process the massive amount of data – but of course systems such as these come at an expense.  This is where the idea for DEBS was born.

 

The Dynamic Edge Billing System (DEBS for short) was created as a way to save on 3rd party costs and labour by the Dynamic Edge team when it comes to billing clients for voice and internet solutions.  This new system automates about 90% of the previous laborious process and has drastically reduced the amount of time it takes to create accurate billing for clients – from 2 days to just 3 hours per month!

 

Dynamic Edge CEO Rob Hamilton commented on the DEBS system: “When we really took a hard look at the process for billing our clients for these two key services, we just thought, ‘enough is enough’.  After mapping out the process as a team, our talented developers devised the DEBS system, cutting out the need for the 3rd party platform and almost completely automating the process.  This means that our clients can now enjoy a more streamlined service and our staff can devote time to other projects that benefit clients.  We are very happy with DEBS.”

 

Looking to up your efficiency and service with voice or internet connectivity?  Dynamic Edge have over a decade in experience in providing market-leading solutions for clients across the UK.  Get in touch today if you would like to hear more.