Dynamic Edge growth continues into 2020

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As we steam ahead into 2020 it can be easy to forget how far we’ve come, and certainly in the case of Dynamic Edge it has been another successful year of continued growth and client satisfaction. 2019 was a year where we recruited more specialist IT support staff, recruited more clients across a multitude of sectors and opened our fifth office in the Scottish city of Stirling.

Clients continued to be impressed with a tailored IT service package designed around their individual needs – with services that include 24/7 proactive monitoring, PC and server patching, connectivity, IT strategy and cloud solutions. One client, Alpha Petroleum, summed up their experience with Dynamic Edge:

“Dynamic Edge are dynamic and do have the edge. We have had several recommendations that have led to upgrades over recent months and all have gone smoothly. From the CEO down, the team are approachable, helpful and nothing is too much bother. I would not hesitate to recommend Dynamic Edge for all your IT requirements.”

On the business side, we were delighted to further expand our UK operations by opening a new office in Stirling. Headcount increased too, with the company now employing 40 information technology and business support specialists up and down the country.

In 2019 we resolved 26,000 support cases quickly and often remotely, installed 521 pieces of hardware, and provided managed IT services to over 5,300 users. Dynamic Edge CEO Rob Hamilton commented on the company’s continued growth:

“At Dynamic Edge we are always looking at ways to improve on our service offering to clients. We make sure that we deliver the highest level of customer service, not just to quickly and efficiently resolve issues, but to proactively recommend new and efficient ways of working to our growing client base – this tailored approach is what sets us apart as Managed Service Provider.

2020 looks just as promising for Dynamic Edge, with further growth planned alongside adopting a host of new technologies that will benefit clients this year and beyond.

Ready for an IT solution that’s designed around your business? Contact us today to see how we can help.

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Our technology trends for 2020

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We’re now in the second decade since the millennium, and since then we’ve seen the launch of the smartphone, massive growth in ecommerce and the widespread rollout of superfast fibre and mobile internet services. In the office we’ve witnessed the wholesale introduction of cloud-based services such as Microsoft Office 365, and a decline in traditional PBX landline phone hardware in favour of superior VoIP systems as we become ever more technologically efficient at home and the workplace. But what technology trends do we at Dynamic Edge think we’re going to see in 2020 and beyond? We’ve listed a few below that we’re anticipating and excited about…

1. The "empowered edge"

Building on the ideology of edge computing, this trend is based on the idea that latency will be reduced, and speed of online services increased by keeping traffic local and distributed.  This technology is predicted to further grow in the years ahead as we build on the idea of smart spaces – where devices and important applications are moved closer to the people, businesses and systems that use them. 

2. Further growth in autonomy 

This trend is one we are in some ways already encountering. For example, we are seeing autonomous machines and programs in controlled environments such as building cars in factories and picking and fulfilling products in warehouses. As we move into the second decade of the 2000s we expect this trend to continue to advance, including further testing and rollout of autonomous vehicles, drone-based services, and robotics – both at home and in the office.

3. Distributed cloud 

Cloud computing has gone from strength to strength in relatively recent years, and this is expected to continue with the rise of distributed cloud.  In simple terms this means the application of cloud computing technology to connect data and applications, distributed across multiple cloud-based geographic locations.  Practically this means global organisations can enjoy increased speed of systems and applications at multiple locations and even greater levels of workforce efficiency. 

4. The death of ISDN 

At Dynamic Edge we have covered this topic before, since reporting on the news that BT will no longer accept orders for traditional PBX phone systems in the year 2020.  In reality traditional landlines have been in decline for years, and the efficiencies and quality offered by internet-based VoIP phone systems have driven the trend to switch over.  We expect this to continue well into the decade where eventually all homes and businesses are enjoying the benefits of VoIP. 

5. Ecommerce everywhere… 

It’s well reported that Amazon is the world’s most valuable company (at the time of writing) – there are more people than ever worldwide signed-up for the ecommerce behemoth’s “Prime” service, and this is not slowing down any time soon.  Online commerce is big business and the last two decades have been something of a revolution to this end.  In the year 2020 this trend will go from strength to strength and it is imperative that businesses begin to, or continue to develop their online strategies to meet the ever-growing needs of their customers. 


At Dynamic Edge we’ve always got our eye on the ball when it comes to advances in technology, give us a call today to find out how we can accelerate your business growth using tech.