Teams vs Zoom

‘You’re on mute’ – The three word phrase synonymous with video conferencing in the last year.

The coronavirus pandemic has forced us away from the traditional office and stopped us from being able to see loved ones. Fortunately, cloud-based communication solutions have enabled us to continue to meet with our clients and colleagues as well as our family and friends during these challenging times.

In the business world, the two most popular solutions are Microsoft Teams and Zoom (How I wish I invested in this back in February).

The big question though, which is better?

Microsoft Teams is the successor to Skype for Business and combines the ability to conduct video and voice calls and instant messaging with seamless integration with the Microsoft suite of applications. This allows for seamless collaboration, backups as well as file search, and has therefore become the one-stop solution for many organizations. Especially as Teams is included as part of Microsoft’s business standard and business premium offerings. If you have one of these subscriptions and are not yet using it in any capacity, I would highly recommend trying it out. To find out more, check out our TEKKTALK Teams webinar on our YouTube channel.

Zoom on the other hand is currently less feature-rich than Teams. Not that I am trying to discount it, Zoom provides an excellent video conferencing experience for up to 100 people free for up to 40 minutes. However, for longer or larger meetings, you will need to pay to upgrade to one of their pro licenses. I would argue that Zoom currently does the video conferencing side of things better than its counterpart. Zoom generally runs better on lower bandwidths than Teams. Whilst I also find it provides better audio and noise cancellation. Historically, Zoom has led the way with introducing video conferencing abilities, such as webinar hosting and breakout rooms. Accessing a Zoom video /conference is also an easier prospect as well, you click on a hyperlink that will take you directly to the video call, either through the downloaded application or through your web browser. You do not even require an account to join a meeting. This is also possible with Teams, however, the process without an account is just that little bit more complicated. Both Teams and Zoom now offer the ability to run your entire office telephony system through the applications. At Dynamic Edge, we use Teams telephony offering called direct routing which enables me to make and receive traditional PTSN calls through Teams enabled devices. Overall, they are both excellent communications solutions, which are regularly being improved and made more secure. Personally, I tend to use Teams for internal communication and meetings, whereas I tend to use Zoom for external meetings as I find others are more comfortable with the platform.

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