If you are using a traditional PBX phone system in your organisation, it could be time to consider moving instead to a hosted solution to realise all the benefits that IP cloud telephony offers.
BT have confirmed they will stop taking orders for traditional ISDN lines in 2020, so the time to migrate to VoIP is now. Read more here.
The benefits of VoIP include:
- No expensive PBX upgrades or maintenance
- Better quality and more reliable audio
- Low cost and free IP-based calls
- Make changes to the network easily
- Link to other cloud-based services such as Microsoft Teams
- Easily hold conference and video calls with multiple attendees
- Connect fixed and mobile devices for greater efficiencies
What is Hosted telephony?
Simply, hosted telephony is a telephone system that resides in the cloud (online) rather than in your office. Users access the system through a standard IP handset or a softphone – a screen-based virtual phone. Calls are made and received over a broadband connection to the Gamma network. From there they are routed to PSTN fixed and mobile devices.
Hosted telephony means no costly PBX maintenance or upgrades. We are responsible for the hardware and software, including system upgrades.
As well as giving your organisation access to low-cost and free IP calling, a hosted system puts a huge range of smart call management features at your fingertips. Mobiles and other devices can also be integrated.
Perhaps most important is the degree of control a hosted system gives you. Your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface.
Thousands of businesses trust Gamma for their critical voice services - Gamma are one of the largest network carriers of fixed-line voice minutes in the UK. Having direct access to our own network means we can also react faster to your needs. As well as providing basic voice services, Gamma are also the UK's leading provider of SIP trunking services.
'We have used Dynamic Edge for nearly 10 years to look after our IT affairs. We started off with a managed IT service contract and have grown to them now looking after our IT, Hosting of our Servers, Phone System and Connectivity. They are always easy to get hold of if there is an IT issue and resolve these issues as fast as possible. We have a team of over 40 across two offices and we need a robust system and fast response to keep that going – Rob, Stuart and the team at Dynamic Edge fit the bill perfectly and I would have no issues recommending them.'
Ross Murray, Director, Acumen Accountants and Advisors - www.acumen.info
“Dynamic Edge are dynamic and do have the edge. We have had several recommendations that have led to upgrades over recent months and all have gone smoothly. From the CEO down, the team are approachable, helpful and nothing is too much bother. I would not hesitate to recommend Dynamic Edge for all your IT requirements.”
Caz Dobson, Office Manager, Alpha Petroleum - www.alphapetroleum.com
“John Lawrie is a very demanding business, constantly striving for improvement and always targeting growth, either organically or through acquisition.
When considering service providers we need to work with businesses that can come on that journey with us. Dynamic Edge is one of those. They get it.”
Charlie Parker, Director, John Lawrie Group - johnlawrie.com
"Inspire have worked with Dynamic Edge for 9 years. They provide the organisation with IT and comms
support. They have provisioned an infrastructure that is safe and user friendly across an organisation of diverse users. They always go above and beyond the contract to support the charity and look for cost effective solutions .
The staff are friendly, professional and always willing to help. The CEO and managing director are approachable and willing to step in if and when necessary . I feel they make an excellent alternative to to an in-house solution."
Linda Gray, CEO, Inspire - www.inspireptl.org.uk
“I engaged with Dynamic Edge almost 10 years ago to support the technology we use in our business. Back then they had 4 staff, now they have almost 40 skilled engineers. As our business has grown Dynamic Edge has grown with us and now look after all areas of technology both from a reactive support perspective to proactive monitoring an automation.”
Allan Smith, Business Development Director, Jasmine Group www.wearejasmine.co.uk
"The Dynamic Edge team have been working with our charity since 2015, providing us with a solution for our IT needs and supporting the process on a day to day basis through their helpdesk. As our organisation has grown in size we have had no hesitation in looking to Rob and his team for their knowledge in providing a custom built database and looking at new ways of developing our IT system across four centres. We value and rely on their expertise and quick response through the various services they provide to ensure ongoing support."
Amanda Wilson, Operations Support Manager, Sistema Scotland - makeabignoise.org.uk
“As a software product business, we were keen to avoid the increasing distraction of dealing with our own IT infrastructure and issues. With Dynamic Edge, not only has that distraction disappeared, the level of service delivered is second to none. The helpdesk team is professional, knowledgeable, responsive and friendly – but this is supplemented by an onsite presence every week. Dynamic Edge totally get our IT needs – we could not be happier.”
Allan Merritt, Managing Director, Arnlea Systems - www.arnlea.com
“Dynamic Edge are a great technology partner for our business. As well as solving all our day-to-day IT challenges they are very proactive in helping us evolve our systems as our business grows. They’re always very responsive and provide a friendly, relationship-based service. Delighted to recommend them to anyone looking for peace of mind and value on the tech front.”
Marc Cornelius, Founder & Managing Director, www.8020comms.com/