As we steam ahead into 2020 it can be easy to forget how far we’ve come, and certainly in the case of Dynamic Edge it has been another successful year of continued growth and client satisfaction. 2019 was a year where we recruited more specialist IT support staff, recruited more clients across a multitude of sectors and opened our fifth office in the Scottish city of Stirling.
Clients continued to be impressed with a tailored IT service package designed around their individual needs – with services that include 24/7 proactive monitoring, PC and server patching, connectivity, IT strategy and cloud solutions. One client, Alpha Petroleum, summed up their experience with Dynamic Edge:
“Dynamic Edge are dynamic and do have the edge. We have had several recommendations that have led to upgrades over recent months and all have gone smoothly. From the CEO down, the team are approachable, helpful and nothing is too much bother. I would not hesitate to recommend Dynamic Edge for all your IT requirements.”
On the business side, we were delighted to further expand our UK operations by opening a new office in Stirling. Headcount increased too, with the company now employing 40 information technology and business support specialists up and down the country.
In 2019 we resolved 26,000 support cases quickly and often remotely, installed 521 pieces of hardware, and provided managed IT services to over 5,300 users. Dynamic Edge CEO Rob Hamilton commented on the company’s continued growth:
“At Dynamic Edge we are always looking at ways to improve on our service offering to clients. We make sure that we deliver the highest level of customer service, not just to quickly and efficiently resolve issues, but to proactively recommend new and efficient ways of working to our growing client base – this tailored approach is what sets us apart as Managed Service Provider.
2020 looks just as promising for Dynamic Edge, with further growth planned alongside adopting a host of new technologies that will benefit clients this year and beyond.
Ready for an IT solution that’s designed around your business? Contact us today to see how we can help.