We are looking to recruit an experienced full time Senior Systems Engineer to join our team in Aberdeen.
Senior Systems Engineer
Job Summary
Dynamic Edge Solutions are looking for an enthusiastic, self-motivated, Senior Systems Engineer to join our 2nd Line Team in Aberdeen. The role will include Proactive and Reactive Helpdesk Support, Client Site Visits and Project Work. The right candidate will have strong Desktop and Server experience.
This is a customer-facing role which offers a great deal of mentoring from experienced engineers and customer support personnel as well as development possibilities.
Responsibilities and Duties
To respond and service 2nd and 3rd line Helpdesk support calls at Desktop and Infrastructure level, including Comms Technologies, based in the Dynamic Edge Solutions’ Aberdeen office
Identify and solve 2nd and 3rd line Desktop and Infrastructure problems
Work with more experienced engineers to troubleshoot issues prior to escalation
Escalate tickets according to process
Visit client site and represent the company, providing an onsite IT presence for support issues and to build a client relationship
Proactively recommend maintenance and improvement tasks for clients where relevant
Plan and implement infrastructure projects whilst liaising with Technical Business Manager and Service Delivery Manager
Participate in 24/7 on-call standby rota for customer support
Ensure documentation is maintained and accurate
Work with all other areas of the business as required
To carry out other duties as required by the role
Qualifications and Skills
Required general skills include:
Excellent customer service skills; face to face and remotely
Must show initiative
Team player
Problem solving
Excellent written and spoken English
Eligible to work in the UK
Required technical skills and experience include:
Experience of working on a 1st, 2nd line Helpdesk
Desktop Support (Windows 7 to 10)
Desktop Builds (Windows 7 to 10)
Remote Desktop Support (Windows RDS, Citrix etc)
Server Administration (Windows Server 2008 to 2016)
Server Builds (Windows Server 2008 to 2016)
Active Directory Administration
Network Storage Administration
Basic Network configuration and troubleshooting (strong experience in this area is desirable)
Infrastructure Support (at least 2nd line skill level)
Ability to provide extensive Infrastructure Support with guidance from specialist 3rd line engineers
Office 365 (particularly Exchange Online and Sharepoint Online) experience is desirable
SIP Telephony experience is desirable
Infrastructure Build experience is desirable
Benefits
Generous pension scheme
Access to company car for business use
City wide parking permit for use on personal car
Annual team-builder trip
Strong mentoring culture within business
Salary is dependant on experience.
Job Type: Full-time
Salary: £25,000.00 to £35,000.00 /year
Required licence or certification:
UK driving license
To apply, please send us an email telling us a bit more about you
with a copy of your CV to hello@dynamicedge.co.uk
