We are looking to recruit a full time Systems Engineer to join our team in Inverness.
To apply, please send us an email telling us a bit more about you with a copy of your CV to hello@dynamicedge.co.uk
Primary Functions:
- To service 2nd line incidents and requests. Working as part of a skilled team of engineers providing support to multiple clients of varying setups and requirements.
- To maintain the high level of customer service to our clients whilst providing the appropriate technical resolution
Key Responsibilities:
- To respond and service 2nd line helpdesk support calls
- To be able to identify and solve 2nd line desktop problems
- To escalate tickets according to process
- To visit client site to service 2nd line helpdesk support calls when requested to do so
- To plan and implement infrastructure projects whilst liaising with Technical Business Manager and Service Delivery Manager
- To respond and service infrastructure incidents/requests
- To carry out other duties as required by the role
Dimensions and Skills:
- Attention to detail (E)
- Completer / Finisher (D)
- Confident telephone manner (E)
- Good team player (E)
- Good communication skills (E)
- Problem Solving (D)
- Engage with mentoring / coaching process (E)
(E) Essential
(D) Desirable
