Proactive Monitoring

Let us keep an eye on your IT infrastructure

Specialist IT support services based in Aberdeen, Inverness, Dundee, London and serving clients across the UK. Our team of dedicated IT consultants can help your company with everything from technical support to web hosting and cloud technology.

Rest assured that your network is fully monitored with Dynamic Edge. We remotely monitor the devices of our clients, be it a PC, Mac, server, router or switch, we keep an eye on it and react to any issues quickly – often before you are even aware of the issue! We can now remotely manage mobile devices; smartphones and tablets too.

How do we do this?

Dynamic Edge provides a cloud based proactive client network management solution. We constantly monitor our customer networks and are made aware immediately via dashboard alert, email or SMS if there is a problem. This means immediate action can be taken rather than waiting for hardware/software to fail and adopting the traditional reactive support model. This service involves installing (remotely) a small client agent on each device. This will report back to our central database on pre-defined intervals and alert according to pre-set thresholds. We will also grant our client access to the system (if requested) and issue regular system reports.

Benefits include:

 

24/7 monitoring of the network

Rest assured while we keep an eye on your network and all the devices connected to it.

 

Problems are spotted and fixed before you experience any downtime

Our monitoring systems allow the detection and resolution of issues before they cause any costly downtime, saving you money and increasing efficiency.

 

No need to invest in any new hardware

Our monitoring will alert you to issues, avoiding the need to replace hardware unnecessarily.

 

Dozens of checks carried out every 5 or 15 minutes

We check for everything from memory usage to virus scanning to ensure your network is in the best of health and frequently monitored.

 

Regular reports to keep track of the network’s status and health

We can give you access to our shared dashboards and will keep you fully up to date with health checks and performance data…

Client testimonials

Acumen

'We have used Dynamic Edge for nearly 10 years to look after our IT affairs. We started off with a managed IT service contract and have grown to them now looking after our IT, Hosting of our Servers, Phone System and Connectivity. They are always easy to get hold of if there is an IT issue and resolve these issues as fast as possible. We have a team of over 40 across two offices and we need a robust system and fast response to keep that going – Rob, Stuart and the team at Dynamic Edge fit the bill perfectly and I would have no issues recommending them.'

Ross Murray, Director, Acumen Accountants and Advisors - www.acumen.info

Alpha Petroleum

“Dynamic Edge are dynamic and do have the edge.  We have had several recommendations that have led to upgrades over recent months and all have gone smoothly.  From the CEO down, the team are approachable, helpful and nothing is too much bother.  I would not hesitate to recommend Dynamic Edge for all your IT requirements.”

Caz Dobson, Office Manager, Alpha Petroleum - www.alphapetroleum.com

John Lawrie

“John Lawrie is a very demanding business, constantly striving for improvement and always targeting growth, either organically or through acquisition.

When considering service providers we need to work with businesses that can come on that journey with us. Dynamic Edge is one of those. They get it.”

Charlie Parker, Director, John Lawrie Group - johnlawrie.com

Inspire

"Inspire have worked with Dynamic Edge for 9 years. They provide the organisation with IT and comms

support. They have provisioned an infrastructure that is safe and user friendly across an organisation of diverse users.  They always go above and beyond the contract to support the charity and look for cost effective solutions .

The staff are friendly, professional and always willing to help. The CEO and managing director are approachable and willing to step in if and when necessary . I feel they make an excellent alternative to to an in-house solution."

Linda Gray, CEO, Inspire - www.inspireptl.org.uk

Jasmine Group

“I engaged with Dynamic Edge almost 10 years ago to support the technology we use in our business. Back then they had 4 staff, now they have almost 40 skilled engineers. As our business has grown Dynamic Edge has grown with us and now look after all areas of technology both from a reactive support perspective to proactive monitoring an automation.”

Allan Smith, Business Development Director, Jasmine Group www.wearejasmine.co.uk

Sistema Scotland

"The Dynamic Edge team have been working with our charity since 2015, providing us with a solution for our IT needs and supporting the process on a day to day basis through their helpdesk. As our organisation has grown in size we have had no hesitation in looking to Rob and his team for their knowledge in providing a custom built database and looking at new ways of developing our IT system across four centres. We value and rely on their expertise and quick response through the various services they provide to ensure ongoing support."

Amanda Wilson, Operations Support Manager, Sistema Scotland - makeabignoise.org.uk

Arnlea

“As a software product business, we were keen to avoid the increasing distraction of dealing with our own IT infrastructure and issues.  With Dynamic Edge, not only has that distraction disappeared, the level of service delivered is second to none.  The helpdesk team is professional, knowledgeable, responsive and friendly – but this is supplemented by an onsite presence every week.  Dynamic Edge totally get our IT needs – we could not be happier.”

Allan Merritt, Managing Director, Arnlea Systems - www.arnlea.com

80:20 Communications

“Dynamic Edge are a great technology partner for our business. As well as solving all our day-to-day IT challenges they are very proactive in helping us evolve our systems as our business grows. They’re always very responsive and provide a friendly, relationship-based service. Delighted to recommend them to anyone looking for peace of mind and value on the tech front.”

Marc Cornelius, Founder & Managing Director, www.8020comms.com/

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