Dynamic Edge have always strived to stay ahead of the technology curve. 5 years ago we would be able to resolve 70% of our customer support calls remotely, today it’s closer to 90%. This has been achieved through investment in the very latest remote support technology that allows the Dynamic Edge technical team remote access to servers, network hardware, PC’s, Apple Macs and even smartphone devices.
Not only does this mean customer support calls are resolved more quickly but it means less travel time for clients and the Dynamic Edge team, lowering our carbon footprint.
We acknowledge there will always be a requirement to visit our clients' sites, which are now at various locations round the globe. Not only does this give us the chance to meet our clients face-to-face but it gives us the chance to talk business strategy and demonstrate technologies that can make us all work smarter. Our offices are based up and down the UK, in Aberdeen, Inverness, Dundee and London, so we’re never that far away from our clients’ offices.
Using the latest in real-time cloud communication technology, Dynamic Edge can be in touch with your company instantly, offering the capability to talk through any IT issues and even remotely access and fix your machine.
'We have used Dynamic Edge for nearly 10 years to look after our IT affairs. We started off with a managed IT service contract and have grown to them now looking after our IT, Hosting of our Servers, Phone System and Connectivity. They are always easy to get hold of if there is an IT issue and resolve these issues as fast as possible. We have a team of over 40 across two offices and we need a robust system and fast response to keep that going – Rob, Stuart and the team at Dynamic Edge fit the bill perfectly and I would have no issues recommending them.'
Ross Murray, Director, Acumen Accountants and Advisors - www.acumen.info
“Dynamic Edge are dynamic and do have the edge. We have had several recommendations that have led to upgrades over recent months and all have gone smoothly. From the CEO down, the team are approachable, helpful and nothing is too much bother. I would not hesitate to recommend Dynamic Edge for all your IT requirements.”
Caz Dobson, Office Manager, Alpha Petroleum - www.alphapetroleum.com
“John Lawrie is a very demanding business, constantly striving for improvement and always targeting growth, either organically or through acquisition.
When considering service providers we need to work with businesses that can come on that journey with us. Dynamic Edge is one of those. They get it.”
Charlie Parker, Director, John Lawrie Group - johnlawrie.com
"Inspire have worked with Dynamic Edge for 9 years. They provide the organisation with IT and comms
support. They have provisioned an infrastructure that is safe and user friendly across an organisation of diverse users. They always go above and beyond the contract to support the charity and look for cost effective solutions .
The staff are friendly, professional and always willing to help. The CEO and managing director are approachable and willing to step in if and when necessary . I feel they make an excellent alternative to to an in-house solution."
Linda Gray, CEO, Inspire - www.inspireptl.org.uk
“I engaged with Dynamic Edge almost 10 years ago to support the technology we use in our business. Back then they had 4 staff, now they have almost 40 skilled engineers. As our business has grown Dynamic Edge has grown with us and now look after all areas of technology both from a reactive support perspective to proactive monitoring an automation.”
Allan Smith, Business Development Director, Jasmine Group www.wearejasmine.co.uk
"The Dynamic Edge team have been working with our charity since 2015, providing us with a solution for our IT needs and supporting the process on a day to day basis through their helpdesk. As our organisation has grown in size we have had no hesitation in looking to Rob and his team for their knowledge in providing a custom built database and looking at new ways of developing our IT system across four centres. We value and rely on their expertise and quick response through the various services they provide to ensure ongoing support."
Amanda Wilson, Operations Support Manager, Sistema Scotland - makeabignoise.org.uk
“As a software product business, we were keen to avoid the increasing distraction of dealing with our own IT infrastructure and issues. With Dynamic Edge, not only has that distraction disappeared, the level of service delivered is second to none. The helpdesk team is professional, knowledgeable, responsive and friendly – but this is supplemented by an onsite presence every week. Dynamic Edge totally get our IT needs – we could not be happier.”
Allan Merritt, Managing Director, Arnlea Systems - www.arnlea.com
“Dynamic Edge are a great technology partner for our business. As well as solving all our day-to-day IT challenges they are very proactive in helping us evolve our systems as our business grows. They’re always very responsive and provide a friendly, relationship-based service. Delighted to recommend them to anyone looking for peace of mind and value on the tech front.”
Marc Cornelius, Founder & Managing Director, www.8020comms.com/