How to

Video guides

Raising an ‘incident’ support ticket

Here is a how to video on raising a ticket relating to an incident on the Zenzero portal. An incident is when something is broken or not working as it would usually such as a printer not printing.

Raising a ‘standard service request’ ticket

Here is a how-to video on raising a ticket relating to a standard service request on the Zenzero portal. This includes adding/removing devices from your contract, a file restoration request, password resets or signature amendment.

How to raise a ‘user management’ ticket

Here is a how to video on raising a ticket relating to user management on the Zenzero portal. This includes adding to the team or saying goodbye to an employee.

How to raise a ticket for 'something else'

If your issue does not fall under any of our service options please use the 'something else' option and go into as much detail as possible in order to help the team solve your query.

How to book an appointment to solve your IT issue

This short videos explains the process of booking a slot with an engineer to remotely access your PC and solve your IT issue.

Windows users

Remotely connecting to your PC via Remote Desktop Gateway: Part 1.

Remotely connecting to your PC via Remote Desktop Gateway: Part 2.

How to install your company version of Office onto a home device.

How to access your email online from a home device.

How to test your home network speed.

Apple Mac users

Remotely connecting to your PC via Remote Desktop Gateway: Part 1.

Remotely connecting to your PC via Remote Desktop Gateway: Part 2.

How to install your company version of Office onto a home device.

How to tether your mobile data to a laptop device.

How to access your email online from a home device.

How to test your home network speed.